Send Outbound Email is not working , throwing error: SMTP not available 504 5.7.4 Unrecognized authentication type ... (Doc ID 480357.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eCommunications eMail Response - Version 7.5.2.12 SIA [15222] to 8.2.2.2 SIA[23016] [Release V7 to V8]
Siebel Email Response - Version 7.7.1 [18306] to 8.2.2.1 SIA[23012] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003
Version: 7.7.1 [18306] FRA

Database: Oracle 9.2.0.4

Application Server OS: Microsoft Windows 2003 Server

Database Server OS: Microsoft Windows 2000 Advanced Server SP 4



This document was previously published as Siebel SR 38-2515147101.

Symptoms

I am not succeeding to send an email with F9 from a service request. The email stay in status queuing.
I have performed the following test :
SMTP vérification : telnet smtp machine : this is ok
POP3 vérification : telnet pop3 machine : this is ok
POP3 Account and password verification : this is ok.

I add in an attachment a server log about this.

Could you help me ?

Regards

Changes

 MS Admin

Cause

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