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My Team's Service Requests - How To Have A Visibility That Takes Into Account All Positions Associated To The SR Owner? (Doc ID 480443.1)

Last updated on JANUARY 03, 2023

Applies to:

Siebel Tools - Version 7.7.2 SIA [18325] to SIA [21225] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise), V8 (Enterprise)
Version: 7.7.2 [18325] Life Sci to SIA [21225]
Database: Oracle
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: HP-UX 11.0

This document was previously published as Siebel SR 38-3137764471.



In standard Siebel application version 7.7 SIA (and higher) when you access a Service Request view that has "Manager" as visibility (for example, "My Team’s Service Request - HelpDesk") it is the primary position of the Service Request owner that is taken into account for the visibility. That means that you see SRs owned by employees for which the primary position is a subordinate position of your current position.

The goal of this note is to set up a custom "Manager" visibility that takes into account all positions associated to the SR owner, not just the primary position.


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