User Preferences - Tab Layout does not save settings for web client

(Doc ID 481190.1)

Last updated on NOVEMBER 02, 2015

Applies to:

Siebel CRM - Version 7.7.1 SIA [18306] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise) and Later
Version: 7.7.1 [18306] Cons Goods
Database: Microsoft SQL Server 2000 SP3


Application Server OS: Microsoft Windows 2000 Advanced Server SP 3
Database Server OS: Microsoft Windows 2000 Advanced Server SP 3

***Checked for relevance on 19-May-2014***

Symptoms

SBL-DAT-00801

For the web client, when a user goes into the Page Tab Layout View and sets a new default view for a certain screen, there is no visible effect: when returning to this screen, the old default view is still the default view. When logging out of Siebel and back in again, there is still no change. When going back to the Page Tab Layout View, the setting are back to the old setting.

This is only reproducible on web client, the Mobile Web client behaves as expected.

Cause

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