Intermittent Connection Failures From WebMethods To Siebel SBL-SMI-00126 And SBL-JCA-303 (Doc ID 481616.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 7.8.2.5 [19227] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2.5 [19227]
Database: Oracle 10.1.0.4
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Sun Solaris 9

This document was previously published as Siebel SR 38-3388527211.

*** Checked for relevance on 23-MAY-2012 ***
*** Checked for currency AUG-31-2016 ***


Symptoms

The connections from webMethods to Siebel are intermittently failing with an error code 8234 on webMethods. Here is a sequence of events observed in logs:
1. webMethods attemps to login and open a connection.
2. a new session is instantiated in Siebel and waits, but does not proceed with authentication.
3. webMethods request reports 8234 with a timeout after 2 mins.
4. webmethods opens another connection. This goes through successfully.
5. The first Siebel session terminates with a timeout after 45 mins.

The siebel log prints the typical parameters for the session and then the following two statements:

2021 2007-06-28 16:21:23 2007-06-28 17:06:24 -0400 0000014a 001 003f 0001 09 eMediaObjMgrWM_enu 25802 4040 6004 D:\sea78\siebsrvr\log\eMediaObjMgrWM_enu_25802.log 7.8.2.5 [19227] ENU
TaskConfig    TaskCfgParamInit    4    0    2007-06-28 16:21:23    The Parameters for the current task are :
TaskConfig    TaskCfgParamInit    4    0    2007-06-28 16:21:23        Enterprise                                    : SiebelINT
TaskConfig    TaskCfgParamInit    4    0    2007-06-28 16:21:23        Server                                        : SBINT2
TaskConfig    TaskCfgParamInit    4    0    2007-06-28 16:21:23        Siebel Home                                   : D:\sea78\siebsrvr
....
prints other parameters
...
TaskConfig    TaskCfgParamInit    4    0    2007-06-28 16:21:23        Eligibility Display Mode                      : 1
TaskEvents    TaskCreation    3    0    2007-06-28 16:21:23    Created context for task 25802 with session timeout = 2700 (thrdId 6004, timestamp 1183062083)
TaskEvents    TaskTimeout    3    0    2007-06-28 17:06:24    SBL-SMI-00126: The session has timed out.



Further investigation in the Webmethods logs showed the following errors:

2007-06-28 13:02:12 EDT [ISC.0066.0024V5] FSMTValuesHash.getEntryLock(): id=24381839 lock request granted
2007-06-28 13:02:14 EDT [ART.0114.1007E] Adapter Runtime: Error Logged. See Error log for details. Error: [ADA.448.1000] SiebelJavaConnection.connectFromValues - dataBean.login(siebel.tcpip.none.none://sbwsint01:2321/SiebelINT/eMediaObjMgrWM_enu) threw a SiebelException: code(8234), msg(Logon Request 394 was abandoned after 68991 ms. Connection: 6481 due to connection shutdown request Connection timed out (SBL-JCA-303) )
2007-06-28 13:02:14 EDT [SCC.0126.0119E] An error occurred while attempting to create connections for IEEEBMSConnections.Siebel:Siebel_eMedia
2007-06-28 13:02:14 EDT [SCC.0126.0106E] An error occurred while attempting to retrieve a connection from IEEEBMSConnections.Siebel:Siebel_eMedia
2007-06-28 13:02:14 EDT [SCC.0126.0202V1] SCC ConnectionManager pool IEEEBMSConnections.Siebel:Siebel_eMedia reset
2007-06-28 13:02:14 EDT [ART.0114.1007E] Adapter Runtime: Error Logged. See Error log for details. Error: [ART.118.5053] Adapter Runtime (Connection): Unable to get a connection to resource IEEEBMSConnections.Siebel:Siebel_eMedia.
[ADA.448.1000] SiebelJavaConnection.connectFromValues - dataBean.login(siebel.tcpip.none.none://sbwsint01:2321/SiebelINT/eMediaObjMgrWM_enu) threw a SiebelException: code(8234), msg(Logon Request 394 was abandoned after 68991 ms. Connection: 6481 due to connection shutdown request Connection timed out (SBL-JCA-303) )
2007-06-28 13:02:14 EDT [ART.0114.1007E] Adapter Runtime: Error Logged. See Error log for details. Error: [ART.117.4012] Adapter Runtime (Adapter Service): Unable to run adapter service. Error occurred when connecting to resource IEEEBMSConnections.Siebel:Siebel_eMedia.
[ART.118.5053] Adapter Runtime (Connection): Unable to get a connection to resource IEEEBMSConnections.Siebel:Siebel_eMedia.
[ADA.448.1000] SiebelJavaConnection.connectFromValues - dataBean.login(siebel.tcpip.none.none://sbwsint01:2321/SiebelINT/eMediaObjMgrWM_enu) threw a SiebelException: code(8234), msg(Logon Request 394 was abandoned after 68991 ms. Connection: 6481 due to connection shutdown request Connection timed out (SBL-JCA-303) )

 

Cause

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