Unable to Connect Siebel using Java Data bean (Doc ID 481700.1)

Last updated on AUGUST 07, 2016

Applies to:

Siebel Tools, SPE - Version 7.7.2.12[18393] to 8.2.2 SIA[22320] [Release V7 to V8]
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Professional)
Version: 7.8.2.3 [19221]
Database: Oracle 9.2.0.4
Application Server OS: Sun Solaris 10
Database Server OS: Sun Solaris 10

This document was previously published as Siebel SR 38-3288173921.

"" Checked for Relevance on 08-Aug-2016 ""

Symptoms

Hi,
When we connect to Siebel using Java data bean we get the following error message.

“Could not open a session in 4 attempts. {1} (SBL-JCA-200)”

We got the following information from Java log file
“<Error><ErrorCode>8211</ErrorCode> <ErrMsg>Code Page "UTF-8" is not supported. Use "-encoding" option to change the file encoding. (SBL-JCA-328) </ErrMsg></Error>

Checked in the My Oracle Support to get some information about this. Found one <Document   related to this.

Our Siebel environment is running in UTF-8

We are trying to connect from “Tomcat” to “Sun1 Solaris” environment.

This code works as a standalone java program, also from a jsp page deployed in a tomcat server installed in windows and from a jsp page deployed in a SUN One appserver installed in Solaris OS. But does not work from a jsp page deployed in tomcat server in Linux.

I have attached the script and an excel file which gives the details about the environment and connection status.

Cause

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