Remote Product Configurator Sometimes Fails With Message: Complex Object Instance Service Internal Error: Cfg Server Manager failed to retrieve a connection string using... (SBL-CFG-00155) (Doc ID 482587.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 7.8.2.3 SIA [19221] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Professional)
Version: 7.8.2.3 [19221]
Database: IBM DB2 7.2 FixPack 10a
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-3265853561.

Information in this document applies to all versions (7.x,8.x)


Symptoms

We have 2 dedicated Siebel Configuration server setup and it works most of the time, but sometimes it looks for the wrong enterprise and stops working (for ex: running 2 enterprises on 1 gateway server). 

 

Replicable Steps: 

 

  1. Login to Ecommunications Application
  2. Navigate to Sales Order -> Line Item
  3. Create a new Sales Order and associate a Line Item
  4. Click customize and which would take you to eConfigurator page.
  5. Upon selecting product or any button, it throws the below error message:

 

[1] Error invoking service 'Cfg Web UI Service Loader', method 'LoadCfgUIService' at step 'Go to UI'.(SBL-BPR-00162)

[2] Complex Object Instance Service Internal Error:  Cfg Server Manager failed to retrieve a connection string using

gateway: grdcrmgwhq

enterprise: sblprdmycent

server: GRDCRMCWHQ01 

 

Cfg Server Manager failed to retrieve a connection string using

gateway: grdcrmgwhq

enterprise: sblprdmycent

server: GRDCRMCWHQ02 

 

(SBL-CFG-00155)

Cause

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