Remote Product Configurator Sometimes Fails With Message: Complex Object Instance Service Internal Error: Cfg Server Manager failed to retrieve a connection string using... (SBL-CFG-00155)
(Doc ID 482587.1)
Last updated on SEPTEMBER 09, 2021
Applies to:Siebel eConfigurator - Version 22.214.171.124 SIA  and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Professional)
Version: 126.96.36.199 
Database: IBM DB2 7.2 FixPack 10a
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: IBM AIX 5L 5.2
This document was previously published as Siebel SR 38-3265853561.
Information in this document applies to all versions (7.x,8.x)
We have 2 dedicated Siebel Configuration server setup and it works most of the time, but sometimes it looks for the wrong enterprise and stops working (for ex: running 2 enterprises on 1 gateway server).
- Login to Ecommunications Application
- Navigate to Sales Order -> Line Item
- Create a new Sales Order and associate a Line Item
- Click customize and which would take you to eConfigurator page.
- Upon selecting product or any button, it throws the below error message:
 Error invoking service 'Cfg Web UI Service Loader', method 'LoadCfgUIService' at step 'Go to UI'.(SBL-BPR-00162)
 Complex Object Instance Service Internal Error: Cfg Server Manager failed to retrieve a connection string using
Cfg Server Manager failed to retrieve a connection string using
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