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Task Based UI (TBUI) Error SBL-DAT-60241 on Action Under Contact BO (SBL-DAT-60241) (Doc ID 482633.1)

Last updated on OCTOBER 03, 2018

Applies to:

Siebel System Software - Version 8.0.0.3 SIA [20416] to 8.0.0.3 SIA [20416] [Release V8]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V8 (Enterprise)
Version: 8.0 [20405] Fin Svcs
Database: Oracle 10.2.0.2
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Sun Solaris 9
Checked for relevance on 30-11-2011

This document was previously published as Siebel SR 38-3430398941.


Symptoms

Action creation is not getting possible when task is based on contact BO where as Activity is successfully getting created in Action BO.

Also observed that Contact Last name is getting disappered in MVG in the Activity Form Applet. Once error is thrown.

This behavior was encountered with Task Based UI in the following scenario:
Assume a Task based on busobj Contact.
Assume this task creates an activity in this context.
When submitting the task, the following error occurs.

SBL-DAT-60241: An error has occurred committing the record of business component 'Action'. The user key of the record is
Activity UID = ""
S_EVT_COMM.Conflict Id = ""

Cause

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In this Document
Symptoms
Cause
Solution
 Removing the part, 'Contact.Id', solves the problem. Removing this part should not cause any problem considering that the standard Link "Contact/Action" already handles the relationship. However, workaround should be review and thoroughly tested if customizations have been done between Contact and Action.
References

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