Remote Product Configurator Sessions Sometimes Fails With SBL-SVC-00203: Not connected to server (Doc ID 483550.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 7.7.2.2 [18356] to 8.1.1.3[21219] [Release V7 to V8]
All Platforms
Product Release: V7 (Enterprise)
Version: 7.7.2.2 [18356]
Database: Oracle 9.2.0.6
Application Server OS: Sun Solaris 9
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-2641330411.
Checked for relevance on 23-Nov-2010


Symptoms

Customer deployed remote eConfigurator functionality in their production environment. Here users sometimes receive following error message:
(rmodel.cpp (2460)) SBL-SVC-00203: Not connected to server

When users attempted to configure order again, then all seems to be working. Before and after this error message user properly connects to Configuration server.

Cause

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