Incomplete bookmark URL added to email message when "Attach Bookmark" set in Msg Template

(Doc ID 485685.1)

Last updated on NOVEMBER 28, 2017

Applies to:

Siebel Email Response - Version 7.5.3.8 [16192] to 15.18 [IP2015] [Release V7 to V15]
z*OBSOLETE: Microsoft Windows 2000
Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.8 [16192]
Database: IBM DB2 8.1 FixPack 5s
Database Server OS: IBM AIX 5L 5.1

This document was previously published as Siebel SR 38-2873143866.

Symptoms

We have several workflow processes that send email notifications to our users. When the "Attach Bookmark" flag is set on the communication template, the bookmark is incomplete. It is missing the server and object manager reference. Here's an example:

/start.swe?SWECmd=GotoView&SWEView=All+Service+Request+List+View&SWERF=1&SWEBU=1&SWEApplet0=Service+Request+List+Applet&SWERowId0=1-1ZKDWZ

What do we need to do to include the entire URL?

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms