How Does The UCM Merge Work? (Doc ID 485687.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Universal Customer Master - Version 7.8.1.1 SIA [19044] to 7.8.2.9 SIA [19238] [Release V7]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.8.1.1 [19044] Life Sci
Database: Oracle 9.2.0.4
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-2510310601.

Goal

In this service request, customer had two questions as follows:

1. How is the S_DEDUP_RESULT table populated when running a Data Quality Manager component job, and how to verify that the values in the S_DEDUP_RESULT table are expected inputs to the UCM Merge process?

2. In the Siebel Data Quality Administration Guide the instructions to merge duplicate records instruct the user to select multiple records and then click the "Merge" button. After selecting multiple records from the UCM Contact Duplicate List Applet, when the user clicks the "Merge" button, the application throws the error below:

Error Message: SIEBEL UCM Merge: Found multiple selections from UI(SBL-IAI-00467).

What is causing this error message, and what are the correct steps to execute the "merge" of duplicate records?

Solution

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