Email - Outbound activities should be associated to prospects or other customer Business Component when sending emails out. (Doc ID 486243.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 7.5.2.210 SIA [16060] to 8.2.2 SIA[22320] [Release V7 to V8]
All Platforms

Symptoms

Why does Email - Outboound activities type created by email send out from Siebel Application does not get associated tot the Prospect recipient record for the email. Let us say when we 4 recipients on the Outbound Communications Request 2 of them are contacts and 2 of them are prospects. The Email gets sent to all 4 people. But the Activities are created/associated only for the 2 contacts not for prospects. Is there something we need to do for this?

Cause

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