HTTP call against an SSL enabled Apache or IBM IHS webserver server with keepalive enabled failing with code: '12157' and code: '12152' SBL-EAI-04116 (Doc ID 486934.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

On 7.8.2.2 SIA [19219]
Siebel EAI

When running EAI HTTP Transport against an SSL enabled Apache or IBM IHS webserver,
that had tcpkeepalive enabled intermittent errors were encountered during "Data Send".

e.g:

The errors were usually one of these 3 :

• (SBL-BPR-00162)HTTP Internet Exception during 'Data Send': 'An error occurred in the secure channel support', code: '12157'(SBL-EAI-04116)
• SBL-OMS-00107: Object manager error: ([1] HTTP Internet Exception during 'Data Send': 'The Server returned an invalid or unrecognized response', code: '12152'(SBL-EAI-04116)
• SBL-EAI-04116: HTTP Internet Exception during 'Data Send': 'The connection with the server was reset

This causes the interface to break at random times.

Changes

The Interface WPM is invoked via a workflow policy (WP) and is set up to run asynchronously. The error seems to occur when the WPM is invoked by a high number of workflow policy requests i.e. this does not happen when we violate the policy 10 times in one go but when we viloate it 1200 times.

Cause

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