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Siebel CTI Toolbar Does Not Appear After Communications Configuration (.def) Changes/Import (Doc ID 487957.1)

Last updated on SEPTEMBER 17, 2021

Applies to:

Siebel CTI - Version SIA [18372] and later
Information in this document applies to any platform.


Customer installed Avaya DST/JRE upgrading SUN JRE on Windows 2003.
From Avaya it was inspected an error message that says that there is a "communication error" at the top of the Siebel window.
Below is the message that appears in the SComm.log file for the DEV agent:

ICDEVAB_23105[02/28/2007 13:02:29:792]:ERROR:Failed on invoking InitConfig in Comm. Server Svc., err=26270, msg=Communication: Configuration error in 'XYZ AICD'(SBL-CSR-00411), input=

It was also noted that in Avaya IC Manager that the AICD Agent service was not up and running. That should be up and running once an agent logs into Avaya and the PBX.
A reboot to the Siebel server (usctap0020) was performed but this did not assist in resolving the issue.

The Siebel Object Manager log files for the user session also showed us the following error:

(cscfgmisc.cpp (373)) SBL-CSR-00415: Communication: Error loading definition - bad object definition 'EventResponse:ResetCallValues'
SCommLog    SCommError    1    0    2007-02-28 15:37:3 :ERROR:Communication: Error loading definition - bad object definition 'EventResponse:ResetCallValues'

The config parameters for DEV server were compared to the DEV2 servers. The only difference in the def files is the comments section. All other values are the same in the Win2K servers when comparing it t..




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