Workflow Monitor Agent hangs “Examining request for policy” when trying to invoke workflow process. (Doc ID 488529.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Workflow - Version 7.5.2.216 [16084] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.2.216 [16084]
Database: Oracle 8.1.7.4
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: Microsoft Windows 2000 Advanced Server SP 4

This document was previously published as Siebel SR 38-1142418477.

Checked for relevance on 20-May-2013

Symptoms

We want to invoke a workflow process in our Test Env using a workflow policy. We created a record to meet the condition of the workflow policy, however the corresponding policy action of executing the workflow process is not being executed. The triggers work correctly and the records in S_ESCL_REQ table are created. If we test the workflow process independent from workflow policy using the Workflow Process Simulator then it is working fine and e-mails  are send properly.

In Workflow Monitor Agent (WorkMon) component tasks it is showing "processed zero requests" and task state is "Running". And Email Manager component status is "Online".

The status of the WorkMon task changed to "Examining request for policy 1-KX7K on 1-LU41" but a Workflow Process Manager task was not started,  the WorkMon task appeared to hang, i.e., hanging.

Cause

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