COM Data Control Login to Siebel failed (SBL-SVC-00209) - F5 Load Balancing Issue.

(Doc ID 489147.1)

Last updated on AUGUST 24, 2017

Applies to:

Siebel Tools - Version 7.8.2 [19213] and later
Information in this document applies to any platform.

Symptoms

This was discovered while attempting to upgrade from 7.5 to 7.8.

In 7.5 a custom dll, from VB source code, is used to log into the 7.5 Siebel object.

So, for upgrade, an attempt was made to compile this VB code to log into the 7.8 Siebel object.
When tested, the attempt resulted in this error:

"Daemon Info : User Name:   <username>"
"Daemon Info : Password:    <password>"
"Daemon Info : Connection: siebel.TCPIP.None.None://172.22.21.16:2321/ADP78_ENT/SCCObjMgr_enu"
"Daemon Info : Login to Siebel failed. Error: Login failed attempting to connect to siebel.TCPIP.None.None://172.22.21.16:2321/ADP78_ENT/SCCObjMgr_enu(SBL-SVC-00209)"


The following has been verified:
1. 172.22.21.16 is the VIP for the load balancer for Siebel gateway(we use F5 load balancer)
2. Can telnet to port 2321 from the Machine where the connection is being attempted into this IP.
3. ADP78_ENT is the new siebel 7.8 enterprise name

What else needs to be checked to enable connection to: siebel.TCPIP.None.None://172.22.21.16:2321/ADP78_ENT/SCCObjMgr_enu?

Changes

 

Cause

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