CTI Toolbar Does Not Appear - With Message "User Has Maximum Communication Toolbar Sessions"

(Doc ID 489496.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.5.2.100 [15252] and later
z*OBSOLETE: Microsoft Windows 2000
***Reviewed for Relevance 02-Sep-2014***

Symptoms

When a user logs into Siebel with CTI enabled and then closes the browser before logging out, the next time the user logs in, they get the following error:

"Communication: User has maximum Communication toolbar sessions."

It seems as though the Toolbar session is not releasing. How do we resolve this issue?

Cause

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