My Oracle Support Banner

Error Or Performance Issue in Proposal Generation with MS Word (Doc ID 489561.1)

Last updated on JULY 17, 2024

Applies to:

Siebel Proposals - Version [16161] to [21225] [Release V7 to V8]
Siebel Correspondence - Version [16161] to [21225] [Release V7 to V8]
Siebel System Software - Version [20408] to [21233] [Release V8]
Siebel CRM - Version 17.0 [IP2017] and later
z*OBSOLETE: Microsoft Windows 2000
Microsoft Windows x64 (64-bit)
Product Release: V7 (Enterprise)
Version: [16161]
Database: Oracle
Application Server OS: Microsoft Windows 2000 Advanced Server SP 3
Database Server OS: Sun Solaris 2.7

This document was previously published as Siebel SR 38-1240148801.


1) Proposal generation returns strange errors like "Error occurred in opening document(SBL-EDC-00184) *** [Microsoft Word Basic OLE Automation]

FileOpen: Word could not create the work file. Check the temp environment variable.

Reinstalling Document Server will only temporarily resolve issue. Currently Document Server runs in foreground which seems to be a workaround.


2) Another symptom is performance issue. For example, the same operation to generate the proposal takes approximately 20 seconds on one environment, but 40 seconds on the other environment with similar configurations.

Here are the observation.

2-1) Excerpt of DocServer log on the test environment. (fast)

The gap between the lines are 8 seconds.




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.