Error in Proposal Generation with MS Word (Doc ID 489561.1)

Last updated on JUNE 06, 2017

Applies to:

Siebel Proposals - Version 7.5.3.1 [16161] to 8.1.1.4 [21225] [Release V7 to V8]
Siebel Correspondence - Version 7.5.3.1 [16161] to 8.1.1.4 [21225] [Release V7 to V8]
Siebel System Software - Version 8.0.0.1 [20408] to 8.1.1.6 [21233] [Release V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.1 [16161]
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Advanced Server SP 3
Database Server OS: Sun Solaris 2.7

This document was previously published as Siebel SR 38-1240148801.
***Checked for Currency on 17-Mar-2015***


Symptoms

Proposal generation returns strange errors like "Error occurred in opening document(SBL-EDC-00184) *** [Microsoft Word Basic OLE Automation]

FileOpen: Word could not create the work file. Check the temp environment variable.
(SBL-EDC-00162)".

Reinstalling Document Server will only temporarily resolve issue. Currently Document Server runs in foreground which seems to be a workaround.

Cause

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