Webserver OUT of Anonymous sessions (Doc ID 489893.1)

Last updated on JULY 20, 2016

Applies to:

Siebel System Software - Version 7.5.3.6 SIA [16186] and later
HP-UX Itanium
Product Release: V7 (Enterprise)
Version: 7.5.3.6 [16186] Engy/Oil

This document was previously published as Siebel SR 38-2265481371.

***Checked for relevance on 30-Apr-2013***

Symptoms

At the afternoon time when the bulk load of users is disconnecting from the server and at the same time the evening crew is logging in, the apache web server cannot connect to any of the 3 Siebel servers in any of the 2 languages.

The total amount of threads for apache was raised from 2250 to 4000, and the FIN_WAIT_2 Tcp/Ip states were removed. This is not the problem nor solution because yesterday we got the problem again.

Looking at the logfiles the problem is shown by the siebel swe plugin log dir on the apache webserver:

GenericLog    GenericLog    0    2005-07-12 16:32:49     ERROR    855: [SWSE] Could not get an anon session...PROBLEM
GenericLog    GenericLog    0    2005-07-12 16:32:49     ERROR    855: [SWSE] Impersonate failed. No anonymous user available for processing requests. This server is too busy to process any new connection requests at the moment.
GenericLog    GenericLog    0    2005-07-12 16:32:49     ERROR    855: [SWSE] Set Error Response (User: Session: Error: 00026959 Message: No anonymous user available for processing requests. This server is too busy to process any new connection requests at the moment.)

Cause

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