Chartworks Server license expired: "SBL-CHT-00111: An error occurred while sending a request to the chart server" (Doc ID 489996.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 8.0 [20405] and later
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V8 (Enterprise)
Version: 8.0 [20405] Fin Svcs
Database: Microsoft SQL Server 2005
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2003 Server SP1

This document was previously published as Siebel SR 38-3261685351.


***Checked for relevance on 19-Apr-2013***

Symptoms

Customer reported:
We are evaluating Siebel version 8.0 Fins Service and after installing ChartWorks Server
I found out that license has expaired.

When I try to get chart in Siebel Apps I recieve the error:

 

I've read the 'ChartWorks Server Troubleshooting Guide' (Doc ID 477099.1)
and foud out that when I try to get url : URL: http://<servername>:<port>/Charts/Examples
I recieve following message:
NetCharts Server
Your license for NetCharts Server has expired or is invalid.
Enter a valid NetCharts Server Serial Number and text field for entering new serial nember.
But Siebel Installation Guide states that :
"No additional license key isrequired for Siebel Charts."
Please advice how to resolve this issue.

Cause

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