Verify Entitlement Button on custom applet not getting invoked correctly (Doc ID 490743.1)

Last updated on APRIL 04, 2025

Applies to:

Symptoms

SBL-BPR-00142

We created a copy of the Applet Service Request Detail Applet..calling it GXXXX Service Request Detail Applet. We then created a new runtime event to invoke the Siebel workflow "FS - Verify Entitlement SR" (to replicate the functionality that is in the Service Request Detail Applet Verify Entitlement button. However, for some reason, when we press verify on the custom applet "GXXXX Service Request Detail Applet" we get the error "The input conditions for process 'FS - Verify Entitlement SR' are not satisfied" this is in the Object Manager log...I pressed the button on the vanilla applet "Service Request Detail Applet" with the same set of data and it works fine. In the log I don't see anything different between the input parameters for both of these applets. I have copied here the section of the log file....the first one is from the vanilla Service Request Detail Applet. The second section is from the custom applet.   Please advise why this does not work correctly. Is there something in the verify entitlement workflow/business service that has the name of the applet hard coded? If i change teh name of my applet to the name of the vanilla one, it works fine.   

Cause

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