Modify Asset: Problem with Default Product (Doc ID 491059.1)

Last updated on JULY 11, 2017

Applies to:

Siebel eConfigurator - Version 7.8.2.3 SIA [19221] and later
z*OBSOLETE: Microsoft Windows Server 2003

Symptoms

This is an issue when configuring customizable products.
It can be reproduced with 7.8.2.3 sample db.

Scenario:
1.) Create an asset with the product "Millennium Lockbox Service"
     => the product "Chicago, IL" will be created as default
2.) Click 'Modify' in the 'Installed Assets'-Applet
3.) Deselect "Chicago, IL" and select "Albuquerque, NM" and click 'Done'
     => a quote line item exists with product "Albuquerque, NM" and action 'Add'
     => a quote line item exists with product "Chicago, IL" and action 'Delete'
4.) Click 'Customize'
     => eConfigurator opens with the following 2 messages:
          Path: Albuquerque, NM -- Action: Delete Product
          Path: Millennium Lockbox Service>Chicago, IL -- Action: Add Product Action Code = Add Current Price = List Price = Port Item Id = 2SIA-1L2Y2 Pre Pick CD = N Prod Item Id = 2SIA-1UQZC Product Id = 2SIA-1PE24 Quantity = 1



That means that the previously added product is now removed from the configuration, and the previously removed product is added to the configuration, which is not the behavior that is to be expected.

Additionally I should point out, that the removed and later automatically added product is the default product, so our guess is that the default configuration is recreated.

We tested to remove the constraints on the product "Millennium Lockbox Service", and then the behavior is as expected.

This behavior is not reproducible with 8.1.1 Standard Configuration because below repository changes are already built in.

Changes

 

Cause

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