SBL-EIM-00207: Unable to log in to the database. (Doc ID 492139.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Enterprise Integration Manager - Version 7.7.2.8 [18379] to 8.2.2 SIA[22320] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Professional)
Version: 7.7.2.8 [18379]
Database: Microsoft SQL Server 2000 SP4
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Microsoft Windows 2000 Server SP 4

Symptoms

We use EIM to upload customer information for benefit eligibility purposes. We are starting to see this error:SBL-EIM-00207: Unable to log in to the database.

Here are the errors:

 

1.
EIMError EIMErrorSubEvent 0 0 2007-04-13 14:26:09 Error 107: ODBC error 28000:

EIMError EIMErrorSubEvent 0 0 2007-04-13 14:26:09 [Microsoft][ODBC SQL Server Driver][SQL Server]Login failed for user 'SADMIN'.
EIMError EIMErrorSubEvent 0 0 2007-04-13 14:26:09 Error 207: Unable to log in to the database.

GenericLog GenericError 1 0 2007-04-13 14:26:09 (compmain.cpp (1558) err=100207 sys=0) SBL-EIM-00207: Unable to log in to the database.

 

2.
GenericLog GenericError 1 0 2007-04-15 21:52:42 (compmain.cpp (1558) err=100108 sys=0) SBL-EIM-00108: Internal error in retrieving scf parameter

 

Some customers who got error SBL-EIM-00108 when starting EIM task from GUI can successfully starting EIM task from srvrmgr command line.

I have verified the username and password and we are able to login via ODBC just fine. We have the username password in our IFB file as well as at the component level (identical)

I tried to look it up on SupportWeb and saw SR# 38-1638406931 which has the same symptom. However the result in this SR is not the problem.

Even though it is the test environment, we cannot update Production until we have verified in our Test environment.

I will attache the EIM log file and the IFB file.


Cause

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