CTI Error : Unable to Get Data from Current Call when using CTIService Object
Last updated on MARCH 02, 2017
Applies to:Siebel CTI - Version 22.214.171.124 SIA  and later
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 126.96.36.199  Fin Svcs
Database: Oracle 188.8.131.52
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1
This document was previously published as Siebel SR 38-1100233761.
Add ***Checked for relevance on 21-Jun-2013***
***Checked for Relevance 29-Dec-2014***
Customer is using Avaya Interaction Center Release 6.1 in his implementation.
They are trying to use the following CTIService Object Type to retrieve the current call data. They have used the following eScript, but was not able to get the value (EDUID).
// To retrieve the EDU ID
var CTI = TheApplication().GetCTIService();
var ctiData = CTI.GetCurrentCallData();
var strEDUId = ctiData.GetFieldValue("EDUID"); // also tried "vdu_id"
Based on this code above, they receive an error stating that the field is not recoqnised. They are wondering if it would be required for us to perform any Communication Configuration to enable this field to be retrieved from eScript?
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