CTI Error : Unable to Get Data from Current Call when using CTIService Object (Doc ID 492684.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.5.2.214 SIA [16066] and later
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.2.214 [16066] Fin Svcs
Database: Oracle 8.1.7.3
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1

This document was previously published as Siebel SR 38-1100233761.

Add ***Checked for relevance on 21-Jun-2013***
***Checked for Relevance 29-Dec-2014***

Symptoms

SBL-CSR-00102

Customer is using Avaya Interaction Center Release 6.1 in his implementation.

They are trying to use the following CTIService Object Type to retrieve the current call data. They  have used the following eScript, but was not able to get the value (EDUID).

// To retrieve the EDU ID
var CTI = TheApplication().GetCTIService();
var ctiData = CTI.GetCurrentCallData();
var strEDUId = ctiData.GetFieldValue("EDUID"); // also tried "vdu_id"

Based on this code above, they receive an error stating that the field is not recoqnised. They are wondering if it would be required for us to perform any Communication Configuration to enable this field to be retrieved from eScript?


Cause

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