Wave Launch task remains 'In Progress' - 7.8.2 -

(Doc ID 493116.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Campaigns - Version 7.8.2 [19213] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Professional)
Version: 7.8.2.1 [19216] PTB
Database: Microsoft SQL Server 2000 SP4
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Microsoft Windows 2000 Server SP 4

This document was previously published as Siebel SR 38-2886161443.

***Checked for relevance on 17-May-2013***

Symptoms

We upgraded our version to siebel 7.8.2.1 and we follow all the steps in these upgrade. But when we tried to execute a campaign, we found the following problem:

1 - First, we load the campaign
2 - Then we launch the campaign (with an email offer)

After that we received the email without problems, but the task still remains "In Progress"
Consulting the workflow involved (Marketing Wave Launch) in our log, we noticed that it has a decision step that check a flag "Has Pending Task".
Our value is "Y". But we don't know which task is pending and why we've got this problem.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms