HOWTO differentiate Session Time Out error from others in InboundHTTP calls to EAI ? (Doc ID 493974.1)

Last updated on JUNE 28, 2016

Applies to:

Siebel System Software - Version 7.5.3.8 SIA [16192] and later
Siebel CRM - Version 7.5.3.8 SIA [16192] and later
Oracle Solaris on SPARC (64-bit)
Sun Solaris SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.3.8 [16192] Auto
Database: Oracle 9.2.0.6
Application Server OS: Sun Solaris 8
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-1962912951.



Goal

While building the real time inbound interface using Siebel EAI over HTTP there is the need to differentiate a time out error from other log in errors.
But the error message below does not make it clear what happened:

Siebel-Error-Symbol-1:IDS_SWEPI_ERROR_EXTSERV_INIT Siebel-Error-Message-1:The service request could not be processed. Please check that the user name and password are correct, and that the request format is correct. If the problem persists, please contact the system administrator to get more detailed information and to check the system configuration.


Being able to differentiate would help the client to decide when to re-login/ re-try/ log an error & wait to send the XML to Siebel.

Solution

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