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Communication Manager Outbound Service - Terminating (Doc ID 494961.1)

Last updated on APRIL 18, 2025

Applies to:

Siebel Email Response - Version 7.8.2.1 [19216] and later
z*OBSOLETE: Microsoft Windows 2000
Version: 7.8.2.1 [19216]

Database: Microsoft SQL Server 2000 SP4

Application Server OS: Microsoft Windows 2000 Advanced Server SP 3

Database Server OS: Microsoft Windows 2003 Server SP1



This document was previously published as Siebel SR 38-2943754158.

Symptoms

Hi,

Please note that we upgrade our current Production Siebel 7.0.4 application to the Siebel Version 7.8.2.1 over this weekend.

The production upgrade process looks okay, except for the fact that the Email functionality is not functioning.

On investigation we found that the Communication Outbound Manger is Terminating. Please find enclosed the log file which indicates that "SSCOMMSV.DLL" cannot be loaded.

We haven't seen this issue in our test environment.

Cause

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In this Document
Symptoms
Cause
Solution
 Message 1

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