ARCHIVED - Send Email & Attachments through custom button (Doc ID 495112.1)

Last updated on JULY 06, 2023

Applies to:

Symptoms

An incoherent behavior was observed between the 'File>Send>Email (F9)' menu item and a custom 'Create Email' button.

Custom 'Create Email' feature configured in Siebel Tools :

• A button nammed 'Create Email' was created in 'Service Request Form Applet'
• Some server scripts on this applet like :

The incoherent behaviour between the 'File>Send>Email (F9)' menu item and our customized 'Create Email' button is the following:

1. Choose (or create) a Service Request with one attachment file. Select one/several attachments and use the 'File>Send>Email (F9)' menu item:
-> selected attachments are automatically added in the new email.

2. Perform the same action with the customized 'Create Email' button:
-> no file is attached to the new email.

Expected behavior:
Selected attachments should be always added to the new email in both cases.

Cause

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