Send Email & Attachments through custom button (Doc ID 495112.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools, SPE - Version 7.5.3.11 [16199] to 8.1.1 [21112] [Release V7 to V8]
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.5.3.2 [16168]
Database: Oracle 8.1.7.2
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1

This document was previously published as Siebel SR 38-1230898291.
Checked for Relevance on 3-Feb-2015.


Symptoms

An incoherent behavior was observed between the 'File>Send>Email (F9)' menu item and a custom 'Create Email' button.

Custom 'Create Email' feature configured in Siebel Tools :


The incoherent behaviour between the 'File>Send>Email (F9)' menu item and our customized 'Create Email' button is the following:

1. Choose (or create) a Service Request with one attachment file. Select one/several attachments and use the 'File>Send>Email (F9)' menu item:
-> selected attachments are automatically added in the new email.

2. Perform the same action with the customized 'Create Email' button:
-> no file is attached to the new email.

Expected behavior:
Selected attachments should be always added to the new email in both cases.

Cause

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