Send Email & Attachments through custom button
(Doc ID 495112.1)
Last updated on MARCH 02, 2017
Applies to:Siebel Tools, SPE - Version 184.108.40.206  to 8.1.1  [Release V7 to V8]
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 220.127.116.11 
Database: Oracle 18.104.22.168
Application Server OS: IBM AIX 5L 5.1
Database Server OS: IBM AIX 5L 5.1
This document was previously published as Siebel SR 38-1230898291.
Checked for Relevance on 3-Feb-2015.
An incoherent behavior was observed between the 'File>Send>Email (F9)' menu item and a custom 'Create Email' button.
Custom 'Create Email' feature configured in Siebel Tools :
- A button nammed 'Create Email' was created in 'Service Request Form Applet'
- Some server scripts on this applet like :
if (MethodName=="CIS_Send Mail")
// Inside function WebApplet_PreCanInvokeMethod (MethodName, &CanInvoke)
if (MethodName == "CIS_Send Mail")
CanInvoke = "TRUE";
The incoherent behaviour between the 'File>Send>Email (F9)' menu item and our customized 'Create Email' button is the following:
1. Choose (or create) a Service Request with one attachment file. Select one/several attachments and use the 'File>Send>Email (F9)' menu item:
-> selected attachments are automatically added in the new email.
2. Perform the same action with the customized 'Create Email' button:
-> no file is attached to the new email.
Selected attachments should be always added to the new email in both cases.
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