Assignment Manager not assigning activities after adding new employees, release rule and reload ABS (Doc ID 495128.1)

Last updated on JULY 05, 2016

Applies to:

Siebel Assignment Manager - Version 7.7.2.1 [18353] to 8.1.1.14 [IP2014] [Release V7 to V8]
All Platforms
Product Release: V7 (Enterprise)
Version: 7.7.2.1 [18353]
Database: Oracle 9.2.0.5
Application Server OS: Sun Solaris 9
Database Server OS: Sun Solaris 9

This document was previously published as Siebel SR 38-2993536771.

*** Checked for currency JUL-05-2016 ***


Symptoms

We have users in Europe that are using Assignment Manager to assign activities to the users.  We use "Availability-based assignment" (ABA), we did the following to set up:

- Configure Activity assignment object in Siebel Tools for ABA.
- Create the assignment rule with the [Check Employee Calendar] flag checked (set to TRUE). 
- Add the new employees to the Assignment Rule > Employee Candidate list
- Released the Assignment Rules.
- Load ABS is done on the Service Region to reload the service region

But the new users are not being assigned any activities. 

Cause

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