Intermittent EAI Web Server Errors (Doc ID 495208.1)

Last updated on AUGUST 31, 2016

Applies to:

Siebel System Software - Version 7.5.3 [16157] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3 [16157]
Database: Oracle 9i
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: HP-UX 11i

This document was previously published as Siebel SR 38-1719219409.
***Checked for relevance 31-Aug-2016***

Symptoms

SBL-NET-01201, SBL-SSM-00003

Customer experienced occasional HTTP 500 errors with an Inbound HTTP EAI interface. There were two web servers dedicated to EAI requests that are load balanced using Windows 2000 NLB. These pass requests in a load balanced Resonate environment to two application servers both of which run the EAI Object Manager.

The vast majority of transactions are successful with each app server processing 30,000+ tasks each day. However, both web server logs show the following occasional error.

GenericLog GenericError 1 2005-01-17 16:31:27 (smconn.cpp 5(367) err=1801201 sys=10060) SBL-NET-01201: Internal: connect() failed: Connection timed out.
GenericLog GenericError 1 2005-01-17 16:31:27 (ssmsismgr.cpp 83(256) err=5600003 sys=0) SBL-SSM-00003: Error opening SISNAPI connection
GenericLog GenericError 1 2005-01-17 16:31:27 Login failed for Login name : tibcoadmin
GenericLog GenericLog 0 2005-01-17 16:31:27 [3208] ERROR 3208: [SWSE] Open Session failed (0x6ce5) after 22.9520 seconds.
GenericLog GenericLog 0 2005-01-17 16:31:27 [3208] ERROR 3208: [SWSE] Impersonate failed. Login failed attempting to connect to %1
GenericLog GenericLog 0 2005-01-17 16:31:27 [3208] ERROR 3208: [SWSE] Set Error Response (User: tibcoadmin Session: Error: 00027877 Message: Login failed attempting to connect to siebel.TCPIP.None.None://10.97.251.155:2320/sbl01p/EAIObjMgr_enu)
GenericLog GenericLog 0 2005-01-17 16:31:27 [3208] ERROR 3208: [SWSE] Error Child Messages : <0> Login failed attempting to connect to siebel.TCPIP.None.None://10.97.251.155:2320/sbl01p/EAIObjMgr_enu<1> Login failed. SBL-SSM-00003: Error opening SISNAPI connection
GenericLog GenericLog 0 2005-01-17 16:31:27 [3208] ERROR 3208: [SWSE] HTTP Status 500 : Error The service request could not be processed. Please check that the user name and password are correct, and that the request format is correct


If the problem persists, please contact the system administrator to get more detailed information and to check the system configuration.
GenericLog GenericLog 0 2005-01-17 16:31:27 [3208] ERROR 3208: [SWSE] Login failed. SBL-SSM-00003: Error opening SISNAPI connection

This error happens approximately 30 times a day on each web server and although this is a small % of total transactions.

At the times the errors occur, nothing was found in the app servers logs, nothing indicating a problem in the Resonate Message console, none of the hardware is under load (every server has an abundance of CPU and memory available), no indications of network problems exist


Cause

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