Service Requests Home View and Add Applet and Required Field and Error SBL-UIF-00299

(Doc ID 496091.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Tools - Version 7.7.2 [18325] and later
z*OBSOLETE: Microsoft Windows 2000

Symptoms

In Service Request Contact Last Name and LOB (a custom field) are required fields. We have exposed these fields on the Service Request Add Applet in the Service Request Homepage. We are facing following two problems:

1. Whenever there are two contacts with same Last Name and we try to pick one out of these in the Add Homepage Applet and click "Add & Go" without filling the other required field it gives us the following error message:

Wrong field values or value types detected in field Last Name. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299)

However, it should give the following the error message:

'LOB' is a required field. Please enter a value for the field.(SBL-DAT-00498)

We get this error messages correctly if we pick up a contact where single contact record exists with the particular Last Name.

2. After it gives us the "Wrong field values" message, if we click on the contact last name pick applet again it just shows contacts with the last name that we picked up last time.

We have been successful in replicating this error on Vanilla Application.

Changes

 

Cause

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