ADSI Authentication Error SBL-DAT-00712

(Doc ID 496174.1)

Last updated on JULY 14, 2015

Applies to:

Siebel System Software - Version 7.7.2 [18325] to SIA[23016] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325]
Database: Oracle
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: HP 9000 Series HP-UX


In all Object Manager logfiles, the following error message is reported:
"SBL-DAT-00712: Unable to retrieve credential string from user xxxx in Active Directory."

Customer have checked the Siebel Support Website, but did not found any information on this error.
We have successfully implemented ADSI authentication and no problems were reported. Could you please explain cause of this error?


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