Responsibility Does Not Allow Accessing Home Page View and SBL-DAT-00329 Error in eService (Doc ID 496342.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 7.8.2 [19213] and later
Information in this document applies to any platform.
Product Release: V7 (Enterprise)
Version: 7.5.3.15 [16279]
Database: Oracle 8.1.7.0
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: Sun Solaris 8

This document was previously published as Siebel SR 38-3167896421.

*****Checked for Relevance on 07-Jun-2013*****
*****Checked for Relevance on 23-Dec-2014*****

Symptoms

It was reported that when external users registered on the Siebel eService web site, they were successfully registered, but the following error was shown:
 

The responsibility Of user <user_name> does not allow accessing view "Home Page View" (eService) (SBL-Dat-00329).

It was found that the user was not getting assigned to the "'DFS Web Registered User" Responsibility.

Cause

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