SBL-EDC-00145: Unable To Open Destination HTML File For Reformatting. (Doc ID 496961.1)

Last updated on JUNE 11, 2017

Applies to:

Siebel Correspondence - Version 8.0.0.10 [20436] and later
z*OBSOLETE: Microsoft Windows 2000

Symptoms

When generating a correspondence record, the following error is faced:

Error:

SBL-EDC-00145: "Unable to open destination HTML file for reformatting" received when generating the correspondence for the second time.


The correspondence generation would work successfully for the first time, but on subsequent generation, gives the above error. On generating for the second time, winword.exe hangs and it is required to terminate this process and then generate again.

On reviewing the log file, the following error was seen:
SBL-EDC-00162: [Microsoft Word Basic OLE Automation]

MailMergeOpenDataSource: The remote procedure call failed.

Document Server: Word97 OLE object found, Word2K OLE object not found, WordXP OLE object not found

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms