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"FS - Verify Entitlement SR" Workflow Process is not Populating the Commit Time Field in the SR (Doc ID 497016.1)

Last updated on JULY 02, 2023

Applies to:

Siebel Field Service - Version 7.7.2 [18325] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.1 [18306]
Database: Oracle 9i
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: Sun Solaris 9



Symptoms

ISSUE STATEMENT

Agent Committed field value not populating while click on Verify Entitlement button, log has error reported.

ERROR

ObjMgrLog    Error    1    0    2004-09-29 23:27:24    (procinst.cpp (206)) SBL-BPR-00125: Cannot resume process '<ROW_ID>' for object ''. Verify that an instance does exist and that it has a 'Waiting' or 'Suspended' status.

STEPS

1. Click on "Verify" button

2. The Entitlement Pick Applet pops up and an entitlement record selected.

3. SR's Entitlement field is filled, the Metrics view under SR has the record of "Respone Time" but for some reason, it is not filling the "Agent Committed" field.





Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution

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