Remote Complex Object Instance Service Internal Error with LoadInstance, Missing Product Id (Doc ID 497371.1)

Last updated on JUNE 25, 2017

Applies to:

Siebel eConfigurator - Version 7.8.2.3 SIA [19221] and later
IBM AIX on POWER Systems (64-bit)

**checked for relevance on Jan-24-2016**
Product Release: V7 (Enterprise)
Version: 7.8.2.3 [19221] DEU Com/Med
Database: Oracle 10.2.0.1
Application Server OS: IBM AIX 5L 5.3
Database Server OS: IBM AIX 5L 5.3

This document was previously published as Siebel SR 38-3317472501.


Symptoms

On applying QF0339 which is recommended as per doc id 499498.1, resolves the problem regarding the Delta Method of the SIS OM PMT Service. However, the defect has now manifested itself in another place. The same workflow which is using the Delta Method also uses the Product Configurator API. This is called as a subworkflow process and contains the documented procedures as follows:

LoadEAI
LoadInstance
GetInstance
SyncInstance
UnloadInstance

However the same error is seen as described in Doc Id 499498.1 during the LoadInstance step. It seems that the problem has been resolved for the Delta method but manifested in another area.(i.e. When using the Product Configurator API).

Cause

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