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ARCHIVED - Cannot Submit Profile Changes. Unable to create Business Service (SBL-DAT-00227) (Doc ID 497985.1)

Last updated on JANUARY 29, 2020

Applies to:

Siebel Email Response - Version 7.7.2 [18325] and later
Siebel eCommunications eMail Response - Version SIA[18394] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.7.2 [18325]
Database: Microsoft SQL Server 2000
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Microsoft Windows 2000 Server SP 4

This document was previously published as Siebel SR 38-1453577801.



Dear Support,

We are currently configuring eMail Response. The final step in settig up Communications Driver Profiles and Response Group is to submit profile changes or response group changes.

First time, when we create Profiles and associated them with Response Group we got the following error message trying to submit changes (in both - profile and response group screens):

       Unable to create Business Service '<?>' (SBL-DAT-00227)

However, sometimes after machine restart changes took effect. Unfortunately Response group created for test purposes cannot be used any further and we have serious problems with that because Siebel just delete all the e-mails from Administrator mailbox.

Of course we made changes in Profiles and Response group. But we stil are getting the error message mentioned above. There is no similar messages in the log files (scaned every file in LOG directory). So, we couldn't understand what Business Service cannot be created.

After machine restart there is no effect of our last changes and we cannot continue further in such manner. Please advice a.s.a.p..




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