Need help using WorkTrackingObject to save data received on a CTI event and needed on another event (Doc ID 498790.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.5.2 [15051] to 8.1.1.2 [Release V7 to V8]
Information in this document applies to any platform.

***Checked for relevance on 19-Aug-2013***

Symptoms

Integrating with Avaya AICD Driver and using WorkTrackingObj to save info passed on 1 event and needed on another event.

Trying to retrieve a custom work item attribute called LookupCode, that was previously specified in a log definition on the OnNewWorkitem Event Response Handler. I'm using the syntax SmartScript.ContactId = '{LookupCode}'   to reference the field in the OnCallRinging event response handler but I get error message "Invalid field name LookupCode". Is this the correct way to reference LookupCode to pass it as a parameter to the SmartScript Player?

Cause

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