Primary position not set for accounts and contacts imported using EIM. (Doc ID 498856.1)

Last updated on AUGUST 16, 2016

Applies to:

Siebel Assignment Manager - Version 7.5.3.4 SIA [16180] and later
z*OBSOLETE: Microsoft Windows 2000
**Checked relevence on 7-Jul-2015**
Product Release: V7 (Enterprise)
Version: 7.5.3.4 [16180] Life Sci
Database: Oracle 9.2.0.4
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: Microsoft Windows 2000 Advanced Server SP 4

This document was previously published as Siebel SR 38-1376624831.


Symptoms

We are currently experincing a problem with assignment manager not setting the Primary position on an account or contact.
We load accounts and contacts via EIM but do not create a record in S_ACCNT_POSTN or S_POSTN_CON. We leave it upto dynamic/batch assignment to assign team members and set an appropriate primary. Is this the correct method in Siebel 7 it worked OK in Siebel 6?
Background
Each assignment rule has two objects Contact and Account.
Multiple Positions are associated to each rule.
Set Primary Position is flagged on the Assignment Objects.
The Position fields associated to the Assignment Objects are set as per Vanilla Siebel.

Cause

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