runtime events and parent field value (Doc ID 498890.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Symptoms

We have requirement to set pre-default field values when a complaint record (part of Service Request) is created via smartscripts.  We have created runtime event PreInvokeMethod on the service request business component to set the profile attribute and call the smartscript.

Below is our configuration:

1. we set the link spec = TRUE on the fields on the contact business component (eg:Last Name)
2. in the ActionSet, I used created the following actions
     Name = WBC_Set_Last_Name
     Action Type = Attribute Set
     Profile Attribute = ActiveContactLastName
     Set Operator = Set
     Value = ParentFieldValue("Last Name")
3. on the Service Request business component field, i used the profile attribute value to pre-defaul the field.
4. compile the SRF
5. reloaded personalisation

We have experience the following error when the create complaint button is clicked on the customer view:

"Unable to find the parent buscomp of buscomp '', possibly because there is no active link at this time."

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.