Last updated on MARCH 02, 2017
Applies to:Siebel Tools - Version 188.8.131.52 SIA  and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 184.108.40.206  Fin Svcs
Database: Oracle 220.127.116.11
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: HP-UX 11i
This document was previously published as Siebel SR 38-1269640261.
Checked for Relevance on 19-Aug-2013
**Checked for Relevance on 23-Jan-2015**
We have requirement to set pre-default field values when a complaint record (part of Service Request) is created via smartscripts. We have created runtime event PreInvokeMethod on the service request business component to set the profile attribute and call the smartscript.
Below is our configuration:
1. we set the link spec = TRUE on the fields on the contact business component (eg:Last Name)
2. in the ActionSet, I used created the following actions
Name = WBC_Set_Last_Name
Action Type = Attribute Set
Profile Attribute = ActiveContactLastName
Set Operator = Set
Value = ParentFieldValue("Last Name")
3. on the Service Request business component field, i used the profile attribute value to pre-defaul the field.
4. compile the SRF
5. reloaded personalisation
We have experience the following error when the create complaint button is clicked on the customer view:
"Unable to find the parent buscomp of buscomp '', possibly because there is no active link at this time."
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms