Siebel CTI Toolbar does not work after Siebel Server restart. (Doc ID 499223.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.8.2.4 [19224] to 8.1 [21039] [Release V7 to V8]
IBM AIX on POWER Systems (64-bit)
Product Release: V7 (Enterprise)
Version: 7.8.2.4 [19224]
Database: IBM DB2 8.2
Application Server OS: IBM AIX 5L 5.2 ML6
Database Server OS: IBM AIX 5L 5.2 ML6

This document was previously published as Siebel SR 38-3404781581.

***Checked for relevance on 23-AUG-2013***


Symptoms

Hello,

We started having tasks shutting down in our application and users were not able to login to Siebel Sales or Call Center. Users already logged in were able to navigate as usual.

We cycled our servers, but the Communications Session Manager was not coming up so we cycled a second time with the same result. Everything in the application is working as expected, but Call Center users are not able to log into their phones and take calls.

I will attach any logs files that look suspicious. Please let me know if there is any additional information I need to provide you with.

Thanks,

Cause

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