Delete confirmation Dialog Box Empty (Doc ID 499235.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 7.5.3 SIA [16157] to 8.1.1.7 SIA [21238] [Release V7 to V8]
All Platforms
Product Release: V7 (Enterprise) V8 (Enterprise)
This document was previously published as Siebel SR 38-1978439921.


Symptoms

We are running with an English only (ENU) install of Siebel, but we use English and German LOVs - as recommended by Siebel. This is achieved using two .cfgs -one for English and one for German. The German .cfg has Language = DEU and ResourceLanguage = ENU, so the app runs in English, but German LOVs are picked up.

We see an interesting error with this set up that can be replicated in vanilla Siebel.

All error messages and dialog boxes are show in English (which is OK) such as Merge, required fields not completed etc. But the record delete confirmation message when a record is selected for deletion (that normally reads "Are you sure you wish to delete the selected record from ..." ) is blank. It is just an empty dialog box with no text, and an OK and Cancel buttons.

It works fine with the ENU .cfg, there is only a problem with the DEU cfg file. The only cfg file differences are:

1) Language = DEU
2) ResourceLanguage = ENU
3) Complete the full filepath for the SRF.

Note the SRF is the same for ENU and DEU.

Cause

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