Crash on Comm Inbound Receiver (Doc ID 499355.1)

Last updated on JUNE 01, 2016

Applies to:

Siebel eCommunications eMail Response - Version 7.8.2.4 SIA [19224] and later
Siebel Email Response - Version 7.8.2.4 [19224] to 8.1.1 [21112] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.8.2.4 [19224]
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2000 Advanced Server SP 4
Database Server OS: HP-UX 11.11

This document was previously published as Siebel SR 38-3440385401.


Symptoms

Customer received a crash file on the Communications Inbound Receiver.

The Communications Inbound Receiver has crashed with the following call stack:

- CALL STACK -
sssacir +0x2e4a3 = CreateSmiMThreadObj() +0x22393
sssacir +0x2dd5b = CreateSmiMThreadObj() +0x21c4b
siebmtshmw +0xca33 = SmiCleanupDetTask() +0x4df3
sslcosd +0x20f2 = OSDThreadPrivIsInit() +0x1d0
sslcosd +0x217e = OSDThreadPrivIsInit() +0x25c
MSVCR70 +0x412f = beginthreadex() +0xba
KERNEL32 +0xb388

Below is the error captured in the comm inbound receiver log.

ObjMgrLog       Warning 2       8283450 2007-08-28 15:03:34     (run.cpp (477)) SBL-EXL-00145: User choosed to interrupt the subsequent operations on Object Service [BOECOM Communication] by returning CancelOperation in event Service_PreInvokeMethod.
If this is not your intended behavior, please check your return statment in script.

ObjMgrBusServiceLog Error   1       8283623 2007-08-28 15:03:34     (dbsvc.cpp (1726)) SBL-CMI-00122: No record matching the search specification is found. ObjMgrLog       Error   1       8283622 2007-08-28 15:03:34     (stepexec.cpp (803)) SBL-BPR-00162: Error invoking service 'Inbound E-mail Database Operations', method 'FindRecord' at step 'Get Parent Activity by Act RowId'.

Cause

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