Document Server not generating correspondence, SBL-SRB-00047 and SBL-UIF-00230 in the DocServer log (Doc ID 500194.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 7.7.2 SIA [18325] and later
Siebel CRM - Version 7.7.2 SIA [18325] and later
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.7.2.6 [18372] Life Sci
Database: Oracle 9.2.0.4
Application Server OS: Sun Solaris 8
Database Server OS: Sun Solaris 8

""""Checked for relevance on 13-Mar-2014""""



Symptoms

Error combination: SBL-UIF-00230, SBL-SRB-00047, SBL-NET-01020

Not possible to generate correspondence from the document server box (which runs on a Microsoft Windows OS). The actual Siebel server and gateway run on a Solaris box.

The siebel.html was not generated in the \reports folder on the doc server.  The .saf existed in the file system.

Cause

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