EAI HTTP Transport always issues connection timeout, trying HTTPS from Siebel Thin Client session (Doc ID 500419.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel System Software - Version 7.5.3 SIA [16157] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3 [16157] PTB Cons Sec
Database: Oracle 8.1.7
Application Server OS: Microsoft Windows 2000 Server SP 4
Database Server OS: Sun Solaris 2.6

This document was previously published as Siebel SR 38-1300992399.
***Checked for relevance on 28-JUN-2016***


Symptoms

The customer experienced with the following error message, always returned from the 'EAI HTTP Transport;' adapter call, used in custom business service to send HTTP-SSL (secured) GET request to external application:

"... 'HTTP Internet Exception during 'DataSend': 'The operation timed out', code: '12002' (SBL-EAI-04116)' ..."



The SSL-certificate was correctly installed on the Siebel Server machine (Windows 2000)

The same business service (same .SRF and same database) worked fine, when Siebel Dedicated Client used (at the Siebel Server)

The Siebel Server service was setup using the 'Local System Account' windows authorization..

 

Cause

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