Not possible to connect using the Siebel web client: SBL-DBC-00107: An Oracle database error has occurred; and ORA-12154: TNS:could not resolve service name (Doc ID 501058.1)

Last updated on AUGUST 22, 2017

Applies to:

Siebel System Software - Version 7.7.2 [18325] and later
Oracle Solaris on SPARC (64-bit)
Product Release: V7 (Enterprise)
Version: 7.7.1 [18306] Com/Med
Database: Oracle 9.2.0.2
Application Server OS: Sun Solaris 5.8
Database Server OS: Sun Solaris 5.8

This document was previously published as Siebel SR 38-1448301611.
***Checked for relevance on 04-Feb-2013***


Symptoms

Customer reported the following:

The Siebel CRM development environment was moved from one machine to another. After a complete re-install to be sure the new IP addresses are correct the 'new' environment is up and running but we can not connect to it by Siebel web client (the Siebel dedicated client works fine).

The following errors appeared in Siebel logs.

SBL-DBC-00107: An Oracle database error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists.
GenericLog    GenericError    1    0    2004-08-17 14:36:18    (secmgr.cpp (2265) err=7010018 sys=0) SBL-SEC-10018: An Oracle database error has occurred. 

ORA-12154: TNS:could not resolve service name

SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
ObjMgrCTLog    Error    1    0    2004-08-17 14:36:19    (ctxtmgr.cpp (3291)) SBL-SVC-00208: Please login first.

Cause

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