Siebel CTI Toolbar freeze, CTI push connection failure with Cisco LB (Doc ID 502803.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CTI - Version 7.8 [19021] to 8.1.1 [21112] [Release V7 to V8]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2 [19213] Com/Med
Database: Oracle 9.2.0.6
Application Server OS: Microsoft Windows 2003 Server
Database Server OS: IBM AIX 5L 5.2

This document was previously published as Siebel SR 38-2928292371.
***Checked for Relevance 14-Jun-2013***

Symptoms

Scomm:
VYK2GM2_55899[01/10/2006 18:07:55:479]:FATAL:Unable to fire event to Java toolbar, message = (null)
VYK2GM2_55899[01/10/2006 18:13:09:973]:DEBUG:Push message is currently off, wait(0), cache-push(0), push-msg-size(20)
VYK2GM2_55899[01/10/2006 18:13:09:973]:INFO:About to invoke ShellUIExit because it has been 314 seconds since the last successful push message sent to browser. This exceeds the ChannelCleanupTimer value 300 seconds. Browser is most likely frozen. AccumulatedTime=0, CmdTime=0

Cause

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