File Not Found (SBL-UIF-00230) For One User When Selecting "New" Button To Create Correspondence (Doc ID 502906.1)

Last updated on MARCH 13, 2017

Applies to:

Siebel Correspondence - Version 7.7.2 [18325] to 7.8.2 [19213] [Release V7]
Information in this document applies to any platform.
******Checked for Relevance on 12-Aug-2013******

Symptoms

When clicking in the 'New' to generate a new Correspondence the error "file MICROSOFT_Country Farms.doc could not be found on any specified file system. SBL-UIF-00230" might be displayed.


The steps to reproduce the problem are:

1. Go to Sitemap > Correspondence
2. On the Correspondence List Applet (Correspondence List view) click the 'New' button.

Cause

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