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Why Workflow policies not getting triggered? (Doc ID 503856.1)

Last updated on OCTOBER 27, 2022

Applies to:

Siebel Workflow - Version [16084] and later
Information in this document applies to any platform.
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This document was previously published as Siebel SR 38-1134441171.


Workflow Policies, when implemented, are critical to a business as these policies call Workflow Processes to run critical processes.

When Workflow Policies are no longer being triggered, you may see a lot of records in QUEUED status in the S_ESCL_REQ table.

These "queued" requests in S_ESCL_REQ table have a valid RULE_ID and GROUP_ID, however the Workflow Monitor Agent just stopped picking up the requests for processing.




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