Why Workflow policies not getting triggered? (Doc ID 503856.1)

Last updated on AUGUST 08, 2016

Applies to:

Siebel Workflow - Version 7.5.2.216 [16084] and later
Information in this document applies to any platform.
***Checked for relevance on 7-Jul-2015***
***Checked for relevance on 22-Feb-2012***
This document was previously published as Siebel SR 38-1134441171.


Symptoms

In Customer production environment some of our policies are not getting triggered. They were having about 41000+ records queued in s_escl_req table. These queued requests in s_escl_req do have a valid rule_id and group_id. It just seems like workflow monitor agent is just not picking up the requests.

All these policies are very critical to the business as these policies calls workflow processes which then publish the data to the back office.

Cause

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