Why Workflow policies not getting triggered?
(Doc ID 503856.1)
Last updated on OCTOBER 27, 2022
Applies to:Siebel Workflow - Version 188.8.131.52  and later
Information in this document applies to any platform.
This document was previously published as Siebel SR 38-1134441171.
Workflow Policies, when implemented, are critical to a business as these policies call Workflow Processes to run critical processes.
When Workflow Policies are no longer being triggered, you may see a lot of records in QUEUED status in the S_ESCL_REQ table.
These "queued" requests in S_ESCL_REQ table have a valid RULE_ID and GROUP_ID, however the Workflow Monitor Agent just stopped picking up the requests for processing.
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