Server Administration Tab is NOT accessible error SBL-DAT-00222 (Doc ID 504488.1)

Last updated on FEBRUARY 03, 2013

Applies to:

Siebel System Software - Version 7.5.3.2 [16168] and later
z*OBSOLETE: Microsoft Windows 2000
Product Release: V7 (Enterprise)
Version: 7.5.3.2 [16168]
Database: Oracle 9.2.0.2
Application Server OS: Microsoft Windows 2000 Server
Database Server OS: Microsoft Windows 2000 Server

Symptoms

Customer was not able to access the Server Administration Tab in in production environment (DEV and Integ work fine). No changes were done to any of the cfg files for more than a year. Here is the error message:

========================
We detected an Error which may have occurred for one or more of the following reasons:

An error has occurred creating business component 'Server Server' used by business object 'Server Admin'. Please ask your systems administrator to check your application configuration.(SBL-DAT-00222)
=========================
SBL-DAT-00222 has suggested to check the gateway server settings. They were all correct and used to work before. Do you need any log files or cfg files to verify it? Please let me know what we need to do to fix the problem.

Cause

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