ADSI multi-domain environment support (Doc ID 505645.1)

Last updated on OCTOBER 01, 2016

Applies to:

Siebel System Software - Version 7.8.2.5 [19227] and later
Siebel CRM - Version 8.1.1.11 [23030] to 8.1.1.11 [23030] [Release V8]
z*OBSOLETE: Microsoft Windows Server 2003
Product Release: V7 (Enterprise)
Version: 7.8.2.5 [19227]
Database: Oracle 10.1.0.4
Application Server OS: Microsoft Windows 2003 Server SP1
Database Server OS: Sun Solaris 9

This document was previously published as Siebel SR 38-3383724421.


Symptoms

SBL-UIF-00272, SBL-SEC-10006

Hello,

We have an Active Directory Forest with the parent domain and a child domain.
We have created all Siebel staff users on the parent domain and Siebel service accounts on the child domain and are trying to use them to authenticate.
Any users from the parent domain can log into the child domain.

We can display the Graphical User Interface.
However, if you attempt to log into Siebel while integrated to the child domain, you receive the following error message:

The user ID or password that you entered is incorrect. Please check the spelling and try again.
(SBL-UIF-00272)

If you check the domain controller on the child domain, it shows that same user authenticating successfully.
Why am I not able to log into Siebel?

Thanks!

Cause

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